Milano

Piazzale Ferrara
Via Mincio, 4, 20139

Monday - Friday 09:00 - 17:00

xtemos@gmail.com
(686) 492-1044

Torino

Shopville Le Gru
Via Chisola, 5, 10126

Monday - Friday 09:00 - 17:00

xtemos@gmail.com
(686) 492-1044

Contact with an expert

    Frequently asked questions

    Are your ceramics microwave and dishwasher safe?

    Most of our dinnerware is microwave and dishwasher safe. Look for the "Microwave & Dishwasher Safe" icon in product descriptions. Please always check care instructions before use.

    Do you ship internationally? What are the costs?

    Yes! We ship worldwide from our warehouses. Shipping costs vary by destination, weight, and delivery speed. Enter your country at checkout for real-time rates. Orders over [e.g., $400] qualify for free standard shipping to select regions.

    How is breakage handled during transit?

    All ceramics are professionally packaged with shock-absorbent materials. If items arrive damaged, contact us within 48 hours with photos. We’ll replace or refund at no extra cost (excludes rare/limited editions).

    Are your glazes food-safe and lead-free?

    Absolutely. We comply with FDA (USA) and EU Ceramics Directive 84/500/EEC standards. All glazes are non-toxic, lead-free, and cadmium-free. Certification documents available upon request.

    Why do handmade items vary slightly?

    Our artisan-crafted ceramics are shaped and glazed by hand, creating unique textures and subtle color variations. These minor differences are intentional and celebrate the artistry – your piece is one-of-a-kind!

    What’s your return policy?

    Unused items in original packaging may be returned within 30 days for a refund (minus shipping). Customers cover return shipping unless the item is faulty. View Policy

    How do I care for my ceramics?

    - Handwash delicate pieces to preserve finishes.

    - Avoid abrasive cleaners.

    - Store stacked items with felt pads to prevent scratches.

    Detailed care guides [link here].

    How long will delivery take to [Country]?

    Standard shipping to the US/EU takes 7-14 business days; express options (3-7 days) available at checkout. Delivery estimates per region are [linked here]. Tracking is provided for all orders.